Getting Your Own Texting Number

Plus includes a toll-free texting number that belongs to your studio. Once it's live, reminders and replies go out from it, so your clients always text the same number. Carriers need to know who sends from a number like this, so you tell us about your business once and we register it for you.

It's a texting number only. It doesn't take phone calls, and it isn't a local number. For calls, see Forwarding Your Studio Phone to the AI Receptionist.

Who Gets It

Every Plus studio. On Basic, the Phone Number page shows Included with Plus and a link to See plans. See What's Included in Plus.

The number is not instant. It goes live only after the carriers approve your details, which usually takes 3–5 business days, and after we review them first. Until then, texts keep going out from our shared numbers, so nothing stops working while you wait.

Where to Find It

When your studio is on Plus and you haven't started yet, your dashboard shows Get your own texting number. Press Set up my number. You can close the card with its Dismiss button, and the page stays available under Phone Number in your studio settings.

What to Fill In

The page, Your texting number, has four numbered sections. A counter beside the button shows how many required fields are left, and Send details switches on when it reaches zero.

1. Business

Business type: Sole proprietor (just you, no entity), Company (LLC, corporation, partnership) or Nonprofit (501(c) organization).
Legal business name: exactly as it appears on your IRS or state registration.
Name clients know you by (optional): only if it differs from the legal name.
EIN: your 9-digit federal tax ID. It's asked for Company and Nonprofit, not for Sole proprietor.
Website: your own site, or press use your BukaTime booking page.

If you've already filled in your legal pages, press Use my legal details to copy your business type and names across instead of typing them again.

2. Business address

Where you're registered, if that's different from your studio. Fill in Street address, Suite (optional), City, State and ZIP code. Press Use studio address to copy the one from your studio settings.

3. Contact

The carrier reviewer may reach out to this person. Enter First name, Last name, Email and Phone, or press Use my details to use your own.

4. How many texts you expect to send

Pick Up to 1,000, Up to 10,000 or Up to 100,000 texts a month. Roughly three texts per appointment is typical, so Up to 1,000 covers about 330 appointments a month.

Press Send details when you're done. You'll see "Details sent. We'll take it from here."

What You'll See After Sending

Your details turn into a summary card with a status. The side panel shows three steps: Send business details, Carrier review and Number goes live. We email the contact address if the reviewer has questions, and again when your number is ready.

Status	What it means
Received	Your details are in. We review them within one business day, and you can still press Edit details until then.
Setting up	We're getting your number and filing its carrier registration.
With the carriers	The carriers are reviewing, usually for 3–5 business days. Texts keep going out from our shared numbers until then.
Live	Your number is live and shows in the side panel under Your number.
Needs changes	Something in your details has to be fixed before the number can be registered.

If the Carriers or We Ask for a Fix

You'll see Your details need a fix with Needs changes, and a What to fix line that says what to correct. This is common for small things such as a legal name that doesn't match the registration. It isn't a final refusal.

Press Edit details.
Correct the fields the note points to.
Press Send details again.

Your corrected details go back for review. The status returns to Received, and the old note clears.

What Changes Once It's Live

Texts come from your own number. Reminders, confirmations and replies, including your AI assistant's, go out from it.
Replies come back to it. A client who texts back reaches your studio's inbox.
Your monthly text allowance is the same as before. Texts from the new number draw on it like any others.

Frequently Asked Questions

Can clients call this number? No. It's for texting only. Keep using your existing studio phone for calls.

Does it cost extra? No. It's included in Plus.

Can I change my details while the carriers are reviewing? Edit details is offered while the status is Received or Needs changes. Once it's Setting up or With the carriers, the details are locked while the registration is in progress.