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Setup & admin

Creating Services and Variants

Creating services and configuring variants and pricing.

Services are the bookable offerings in your studio — massages, haircuts, consultations, classes, and so on. Each service can have multiple variants (e.g., different durations or levels), each with its own price.

Without services set up, your booking page has nothing for clients to choose. Getting even one service live — with a price, a duration, and a staff member assigned — is what opens the door to real bookings.

Step 1: Create a Service

  1. Go to Services in the left sidebar.
  2. Click New (top right).
  3. Fill in the service details on the New Service page (see below).
  4. Click Create (top right).

After creating the service, you are taken to its detail page where you can continue editing.

Step 2: Fill in Service Details

On the new service page you'll see:

Basic Information

FieldDescription
NameThe name shown to clients on the booking page
DescriptionOptional internal notes about the service
CategoryGroup the service under a category for easier filtering
ColorA color swatch used to identify this service on the calendar
PhotoUpload a public image after the service is created

Variants

Every service has at least one variant. A variant is the actual bookable option — it has a name, price, and duration.

  • If your service has one length and one price, set up a single variant (e.g., name "Standard", price $60, duration 60 min).
  • If your service comes in multiple options (e.g., 30 min and 60 min), add a variant for each.

In the Variants section, each variant is a row with these columns:

ColumnDescription
NameThe label shown to clients (e.g., "Standard", "30 min")
PriceThe variant price. Tick Price varies beneath the field if the amount is decided in person — the price field is then disabled and clients see "Price varies" instead of an amount.
DurationHow long the appointment runs
Hide onlineHide just this variant from your public booking page while keeping it bookable from the calendar
  1. Fill in the Name, Price, and Duration for the first variant.
  2. Click Add variant to add more options.
  3. Click the X next to a variant to remove it (only visible when there is more than one).

Tax

Check the Charge tax box if this service is taxable. A dropdown appears so you can select a tax rate. Tax rates are set up in Studio Configuration → Taxes. See Setting Up Tax Rates.

Step 3: Assign Staff to the Service

Clients can only book a service with staff members who are assigned to it.

On the New Service page, a Staff section lists all staff members with checkboxes. Check each person who can perform this service.

After the service is created, manage assignments from the service's detail page:

  1. Open the service from the Services list.
  2. Click the Providers tab.
  3. A grid shows each staff member against each variant.
  4. Check the box for each staff member / variant combination they can provide.
  5. Click Save.

Alternatively, you can manage which services a staff member handles from their profile page.

Hiding a Service from Online Booking

The Online booking section on the service form controls whether the service shows up on your public booking page.

  • Tick Hide from online booking to hide the whole service. Hidden services can still be booked manually from the calendar — they just don't appear to clients booking online.
  • To hide only some options, leave the service visible and tick Hide online on individual variant rows instead.

When the entire service is hidden, every variant's Hide online box is checked and locked.

Hidden services and variants do not appear on your website booking widget either.

Managing Service Categories

Categories help organize your service list and make it easier for clients to browse the booking page.

Creating a Category

  1. Go to Services and click Categories (top right, next to the New button).
  2. Click Add (top right on the Categories page).
  3. Enter a category name (e.g., "Facials", "Hair", "Nails").
  4. Click Save.

Assigning a Service to a Category

  1. Open the service's detail page.
  2. In the Category field, select the appropriate category from the dropdown.
  3. Click Save.

Reordering Services

The order services appear in can be customized:

  1. Go to the Services list.
  2. Make sure the category filter is set to All and the search box is empty.
  3. Drag and drop rows to reorder — the new order saves automatically.

Deleting a Service

  1. Open the service detail page.
  2. Click the Details tab.
  3. Scroll to the bottom and click Delete service.
  4. Confirm the deletion.

Deleting a service does not delete past appointments that used it.

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